Cookie policy

What are cookies and why do we use them?

Cookies are small text files that the My Online Therapy website places onto your computer.

Cookies are used to help us improve your experience when visiting our website and enables us to

  • Tailor our website to your personal needs and enhance your web experience.
  • Remember notifications that you have been shown, so that you are not shown them again.
  • Make improvements and updates to our website.
  • To allow third parties to display advertising and to track its effectiveness.
  • Remember some of your choices.
  • Provide us with anonymised analytical information about how people use our website.

Consent

By navigating away from the home page of our website and continuing to use the website, you are consenting to our use of the cookies described in this policy.
If you consent but wish to change your preference, you can block the use of cookies at any time by activating the settings in your web browser. Please visit www.allaboutcookies.co.uk where you can find out more information.

The control is yours

You could choose not to use our website however another option is you can control whether you are happy to accept cookies through your browser settings. We must advise however that if you do not wish to accept cookies, you may not get access to all the features of our website.

You can find out more about managing your cookies by accessing the ‘help’ button on your browser by visiting http://www.allaboutcookies.org

Types of cookies we use

Functionality Cookies 

These enable My Online Therapy to provide you with a more personalised experience. They help use to remember data such as your language preference. This information is anonymous and cannot track your browsing activity on another website.

Style

By using the accessibility options on our website to change your colour/font a cookie will be stored on your computer to remember your choices. This cookie will be stored for 30 days before being deleted.

My Online Therapy cookie opt-in

This remembers that you have clicked the ‘accept cookies’ button so that the banner will no longer display until the cookie has expired . This will be retained for 5 years.

Performance cookies

These collect information about how you use our website so we can improve it for you in the future. For example, they collect information on what pages you visit most often and any error messages you may get. The information collected by these cookies is anonymous. They do not collect any information that can identify you.

Third party cookies & remarketing

You may have observed that sometimes, after visiting a website, you see increased numbers of adverts from the site you have visited. Why is this? Well, the website you visited has placed a cookie on your web browser. Using that cookie, the website owner will be able to show you an advert on third party websites that they think you might be interested in.

My Online Therapy uses Google Analytics and Facebook Pixel.

Stripe

Stripe offers payment processing software and application programming interfaces for e-commerce websites.

Read cookie provider’s privacy policy Stripe privacy profile
Name Expiry Domain Type
m 730 days m.stripe.com Cookie
Name Expiry Domain Type
__stripe_mid 365 days .my.care.myonlinetherapy.com Cookie
Name Expiry Domain Type
__stripe_sid 0 days .my.care.myonlinetherapy.com Cookie

Amazon Web Services

Amazon Web Services provides cloud computing services

Read cookie provider’s privacy policy
Name Expiry Domain Type
AWSALB 7 days my.care.myonlinetherapy.com Cookie
Name Expiry Domain Type
AWSALBCORS 7 days my.care.myonlinetherapy.com Cookie

Cloudflare

Keeps the user identified properly across Cloudflare instances, speed up page load times and helps improve security of the website

Read cookie provider’s privacy policy Cloudflare privacy profile
Name Expiry Domain Type
__cf_bm 0 days .radar.cloudflare.com Cookie
Name Expiry Domain Type
__cfduid 30 days .myonlinetherapy.com Cookie
Name Expiry Domain Type
__cfduid 30 days .myonlinetherapy.com Cookie
Name Expiry Domain Type
__cfduid 30 days .myonlinetherapy.com Cookie
Name Expiry Domain Type
__cfduid 30 days .myonlinetherapy.com Cookie

Login

We use cookies to remember that you logged in to our website, so you don’t have to do it on every page.

Name Expiry Domain Type
laravel_session 1 day my.care.myonlinetherapy.com Cookie
Cookie used to identify a session instance for the user

Webserver

The webserver provides essential functions in delivering a secure browsing experience to the user

Name Expiry Domain Type
XSRF-TOKEN 1 day my.care.myonlinetherapy.com Cookie

Analytical cookies

Analytical cookies gather statistics. We use this information to make our website even better. The information collected via the analytical cookies track how you use our website during your visit. It helps us understand visitor usage patterns, identify, and diagnose problems or errors you may encounter, and make better strategic decisions in improving the website experience.

We will only set analytical cookies on your device if you give us your consent.

Here are the analytical cookies we use, what we use them for, the specific cookie providers and each cookie’s duration:

Mixpanel

Mixpanel tracks user interactions with web and mobile applications and provides tools for targeted communication with them

Read cookie provider’s privacy policy Mixpanel privacy profile
Name Expiry Domain Type
mp_059ed210b325010b1f4464347ec9b36e_mixpanel 365 days .myonlinetherapy.com Cookie
Name Expiry Domain Type
mp_059ed210b325010b1f4464347ec9b36e_mixpanel 365 days my.app.myonlinetherapy.com Cookie
Name Expiry Domain Type
mp_059ed210b325010b1f4464347ec9b36e_mixpanel 365 days .myonlinetherapy.com Cookie
Name Expiry Domain Type
mp_059ed210b325010b1f4464347ec9b36e_mixpanel 365 days my.app.myonlinetherapy.com Cookie

Google Tag Manager

Google Tag Manager is used to add analytics tracking, manage advertising pixels, and create additional site functionality by categorising sets of pages

Read cookie provider’s privacy policy Google Tag Manager privacy profile
Name Expiry Domain Type
__adal_ca 180 days .myonlinetherapy.com Cookie
A cookie used by Adalyser, which helps with TV advertising optimisation by tracking sessions and conversions based on TV ad air timings.
Name Expiry Domain Type
__adal_cw 7 days .myonlinetherapy.com Cookie
A cookie used by Adalyser, which helps with TV advertising optimisation by tracking sessions and conversions based on TV ad air timings.
Name Expiry Domain Type
__adal_id 730 days .myonlinetherapy.com Cookie
A cookie used by Adalyser, which helps with TV advertising optimisation by tracking sessions and conversions based on TV ad air timings.
Name Expiry Domain Type
__adal_id 730 days .myonlinetherapy.com Cookie
A cookie used by Adalyser, which helps with TV advertising optimisation by tracking sessions and conversions based on TV ad air timings.
Name Expiry Domain Type
__adal_ses 0 days .myonlinetherapy.com Cookie
A cookie used by Adalyser, which helps with TV advertising optimisation by tracking sessions and conversions based on TV ad air timings.
Name Expiry Domain Type
__adal_ses 0 days .myonlinetherapy.com Cookie
A cookie used by Adalyser, which helps with TV advertising optimisation by tracking sessions and conversions based on TV ad air timings.
Name Expiry Domain Type
_ga_KM76PLZGZL 730 days .myonlinetherapy.com Cookie

Google Analytics

Google specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware.

Read cookie provider’s privacy policy Google Analytics privacy profile
Name Expiry Domain Type
_ga 730 days .myonlinetherapy.com Cookie
Used to distinguish users.
Name Expiry Domain Type
_gat_UA-122980555-1 0 days .myonlinetherapy.com Cookie
Name Expiry Domain Type
_gid 1 day .myonlinetherapy.com Cookie
Used to distinguish users.

Atlassian

A platform for working with software development, project management, collaboration, and code quality

Read cookie provider’s privacy policy Atlassian privacy profile
Name Expiry Domain Type
ajs_anonymous_id 365 days .myonlinetherapy.com Cookie
Name Expiry Domain Type
ajs_anonymous_id 365 days .myonlinetherapy.com Cookie

How you can change your cookie settings, incl. opting out

As part of our cookie solution, we always ask for your consent to cookies, except for necessary cookies, before placing cookies on your device.

We also always give you the option to change your consent. If you at one point gave consent to non-necessary cookies on our website, you can always change which cookies you will give consent to. Just look for the shield or the cookie settings link on our website. If you click the shield or the cookie settings link, your cookie settings will appear, allowing you to always change your settings and reject cookies.

It’s also possible to instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie. If you use multiple browsers and wish to block cookies or change or withdraw your consent, remember to do this in all browsers.

If you browse websites from multiple devices, you may also need to update your settings on each individual device.

Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content on the site.

How often will we update this Cookie Notice?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the bottom of this Cookie Policy indicates when it was last updated.